Let me first and foremost extend my appreciation to all the medical and the administrative staff at Medway Hospitals for providing a very pleasant and satisfactory experience during my mother’s recent admission at the hospital.
My mother had suffered another brain stroke that afternoon, second in the span of 2 weeks and the earlier general hospital near our house was not able to arrange for a neurologist to come and visit her and also due to her earlier history of running slight fever advised us to admit her in a multi-specialty hospital.
The neurologist who had treated her earlier, DR. Ananth, advised us to get her to Medway Hospital at Kodambakkam.
Before we reached Medway, through a contact of our family, we had informed the Medway staff and to our most pleasant surprise, the hospital’s general Manager, Mr Senthil Kumaran and the ICU Doctor, Dr Gajjan, were already waiting for us.
It almost felt like we were being welcomed at a five star hotel, with Senthil and his staff, doing the needful with regards to ensuring that my mother and I did not have COVID like symptoms. At the same time, they made us comfortable and immediately made arrangements for her tests and admission.
Under Dr. Ananth, who consults at Medway, we were well and truly, in good hands. At the same time, the care shown by duty doctors and the nursing staff must also be commended.
The administrative process of admission, billing and medical is also seamless which suggests that process and practices are well adhered to.
I must specially thank Mr Senthil Kumaran, who not only during our brief stay at the hospital but even till today, calls up and checks on mother’s recovery. I have never seen anyone from the hospital admin to do so.
Since we are from Bombay and were looking for ways to get back, Senthil was also helpful in providing us with relevant information for the travel pass and relevant contacts in trying to arrange for some means of transport to travel inter-state during the lockdown.
Overall, I would highly recommend Medway Hospitals. Kudos