K************

Dear Medway Hospital Team

Kind Attn: Dr. T Palaniappan, Managing Director.

I would like to extend my heartfelt gratitude to Medway Hospital for the excellent care and treatment given to my mother (Patient ID MH2104844) during her recent admission on account of COVID19.

Recently in the month of May ’21, my mother got COVID infection and was initially advised home quarantine in Chennai. However, her blood test results were highly abnormal and she had to be immediately hospitalized. Our family doctor and close relative Dr. Vinitha Padmini Mary recommended to go to Medway Hospitals, Kodambakkam for immediate admission. During those days, there was a lot of scarcity of beds for COVID treatment, but thanks to Dr. T. Palaniappan, whose personal intervention helped us to get admission for COVID treatment. The admission process was smooth and my mother felt safe and welcomed at the hands of the hospital staff.

My Mother(a diabetic patient, aged 64) was given excellent care at COVID ward, she was continuously monitored by duty doctors and nurses round the clock who kept her updated on her condition in a positive way. My mother felt assured and confident of the treatment given to her and it greatly contributed to her fast recovery. Due to her medical condition, she immediately required REMDESVIR drug to bring down the COVID infection. At that time, there was huge scarcity of REMDESVIR and people were standing in long queues in front of Govt. hospitals to purchase the drug. I tried desperately everywhere to buy the drug for my mother but came up short on my efforts. It was at this time, the hospital staff assured my mother that the drug is available with them, and once again many thanks to Dr. Palaniappan, who I believe intervened and made sure that REMDESVIR was administered to my mother at the right time.

My mother spent 5 days at COVID ward and showed fast recovery due to which she was cleared for discharge. When I approached hospital administration for making the balance payment for discharging my mother, I was pleasantly surprised when I was informed that I need not make any balance payment instead I would be getting a refund of Rs 22000 approx from the hospital!!! I was completely shocked at that juncture and felt very grateful to the hospital management.

Such instances rarely occur, where one is usually habituated to hearing stories of exorbitant fees charged by private hospitals on vulnerable patients and their families. Really Hats Off to the Hospital Management, especially the noble vision of Dr. T. Palaniappan (Managing Director) to provide high quality medical care to every body at affordable rates. While going through the medical bills, I was surprised to see that the REMDESVIR drug was priced very reasonably unlike in other private hospitals where it was costing at Rs 15000 to Rs 30000 per Dose!!.

Once again I salute the hospital management for their values and commitment to provide world class medical care at affordable rates. I express my heartfelt thanks to Dr. T. Palaniappan for admitting my mother during a very critical time of COVID and providing the best possible care and treatment available. I sincerely pray and hope that Dr. T. Palaniappan and Medway Hospitals will reach great heights and will stand out among the rest of private hospitals in providing high quality treatment at affordable rates to everybody.

My mother has fully recovered and leading a healthy life now, thanks to Medway Hospital.

My respect and best wishes to Dr. T . Palaniappan and the entire Medway Hospital Team.

Mr. K************
Chennai
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