Jagannathan S

I am Jagannathan S working as Chief Financial Officer, in Schwing Stetter India Private Limited – a multinational Company

I got admitted on the 30th November late night at Medway Hospitals on the basis of reference by one of my selfless well- wisher who is also a medical practitioner and whom I know for last 10 years + and it turned out to be the right time – right reference – right place – at the end of the day.

When I got the call from Mr K Senthil Kumaran General Manager- Marketing – it was such a great feeling where many of my apprehensions as a patient getting into a hospital with obvious tension on hospital atmosphere, White coat syndrome etc; disappeared and he made me so comfortable by his talk and somehow I had an assured feeling that I will be in safe environment. Thanks Senthil for that first level comfort.

As usual, the anxiety on 30th November 2020 and on 12th December 2020 when I got discharged, was at 2 different levels but let me be very open in saying that these 2 weeks made a real difference in many a perspective.

There are only 2 words in English where the alphabet count adds up to 100 – ATTITUDE and DISCIPLINE

I could find these 2 words with almost all the people I came across in the hospital between 30th November 2020 and 12th Dec 2020 – be it Dr Ajay , doctors on duty , para medical staff, staff nurses, ward attenders , housekeeping and maintenance staff

Personally, I am very pleased with the way the as a patient, I was treated with utmost care and dedication.

Every time when Dr Ajay came for rounds, he had created such a positive vibe in the minds and his approach to the patient made him distinct and every time he had created an impression, will he talk for few more minutes so that as a patient you feel more secured and comfortable !!

Counselling by Dr Philemon right through from late night on 30th November 2020 to 12th December 2020 had been phenomenal ad all other duty doctors Dr Nirmala, Dr Poorani had been very passionate towards their profession and patient care.

Need to really mention a few words about the para medical staff and staff nurses who were on duty during that 2 weeks – Subha, Surakshana, Purnima, Narmada, Ilavarasi – their commitment, dedication, attention, attitude, responsiveness, sincerity, positive counselling, systematic monitoring of parameters as per given schedule and their approach towards the patient care – is something made them very different – distinct and they all deserve a special appreciation and as a professional in my opinion, these are all the people to watch out and encouraged with compliments and taken care so that they are preserved for the future.

I might have missed some names in the process – that does not mean that they do not deserve special mention – all the staff attached to third floor of the building deserves special mention and appreciation.

As far as I am concerned, housekeeping / room attenders were really sincere in ensuring that cleanliness is maintained then and there which I thought was very important considering the nature of illness and the treatment given

Of course, there are a few improvement points like tea/ breakfast coming late which really matters to a patient but this can always be addressed – something where it is not in hospital control.

It had been a very good 2 weeks of good patient care and treatment and this is my unique personal experience

Jagannathan S
Chief Financial Officer
Schwing Stetter India Private Limited

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